Medway, Swale, Dartford, Gravesend, Swanley & West Kent Mental Health User Voice Feedback

KENT and MEDWAY Mental Health User Voice

Have you or anyone you know accessed/tried accessing support for your mental health?

Services may include, but are not limited to:

GP
Community Mental Health Team (Britton House, Arndale House, Albion Place)
Mental Health Together
Kent and Medway Talking Therapies
NELFT/CAMHS
Inpatient Support/Hospitals such as Littlebrook hospital, Priority house, St Martins hospital, A&E, etc
Helplines (Samaritans, Mental Health Matters, Release the Pressure, SHOUT, etc)
Kooth
Kent and Medway Safe Havens
Older people's mental health support
MIND
Live Well Kent and Medway

If yes, then we would like to hear whether you had a positive or negative experience and why.

What we do with your feedback?

All feedback is submitted anonymously to EK360 - https://www.ek360.co.uk/what-we-do who collate all feedback from across Kent and Medway. They then report this to the Integrated Care Board (ICB) who fund the health services as well as the relevant service providers, in order to build a better picture, identify gaps in services influence positive change.

We need your feedback to shape services for the future!

Thank you for your time and ongoing support

Is this Feedback about you or someone else?

Someone else could be a child, friend, partner or service user from a professionals perspective.

Which of the following best describes your feedback

What services were involved?

i.e. Local community mental health team, GP, NELFT/CAMHS, Schools, etc

When did this happen?

Please provide as much detail as possible in regard to the outcome, time scale, support currently in place, etc.

Who referred you/them or signposted you onto the service/s

How has this impacted your/their mental health?

If applicable - What would a good service look like to you/them?

If you have any suggestions for positive changes we would love to hear those and pass them on to the relevant service provider.

Do you/they identify as trans?

What age range you/they are in?

Your/their ethnicity

Do you/they consider yourself/themself disabled?

Are you/they a carer?

Is English your/their first language?

What District do you/they live in?

Your/their postcode

Full or part so we know the area you live in.

We want to make sure your/their story drives positive change for everyone. To do that we need your permission. Are you/they happy for us to:

Record your story and share anonymously with decision makers so they can hear your voice.
Share your story with our sister organisations who are also working to improve services in Kent & Medway.

Do you/they agree to this?

Can we contact you to ask you more about this experience if needed?

If yes, please leave your contact details at the end of the survey

Are you happy to be contacted about other health and social care stories you may wish to share?

If yes, please leave your contact details at the end of the survey

If you answered 'Yes' to the last 2 questions then please leave your contact details (Name, Phone number and/or email)