Medway & DGS Mental Health User Voice Feedback

Do you live in Medway, Dartford, Gravesend or Swanley?
If so, would you be happy to share your experience/s of local services that you've accessed for support with your mental health or services that have had an impact on your mental health?

If so, we would like to hear your feedback, whether it be positive or negative.

Below are some examples of services
we would like to hear about

• GP Surgery

• Community Mental Health Teams (Britton House / Arndale House)

• NELFT/CAMHS

• Talking Therapies

• Inpatient Support/Hospitals such as Littlebrook hospital, Priority house, A&E, etc

• Pharmacies (i.e. medication issues)

• Voluntary Sector Organisations

• Drug and Alcohol Services

• Neurodiverse Support

• Dual Diagnosis

• DWP

• Housing Services

• Local Council

• Jobcentre

• Telephone Support (Samaritans, Mental Health Matters, SHOUT, etc)

• Kent and Medway Safe Havens

• Schools, Colleges, Universities

• Workplace

• Older people mental health support

• Support for parents/carers of those with a mental health issue

What we do with your feedback?

All feedback is submitted anonymously to EK360 (Kent Medway Voice) who collate all feedback from across Kent and Medway. They then report this to the Integrated Care Board (ICB) who fund the health services as well as service providers, in order to build a better picture, identify gaps in services and improve the support that is available.

We need your feedback to shape services for the future!

Thank you for your time and help to improve mental health services for everyone for the future 😊

Is this Feedback about you or someone else?

Someone else could be a child, friend, partner or service user from a professionals perspective.

Which of the following best describes your feedback

What services were involved?

i.e. Local community mental health team, GP, NELFT/CAMHS, Schools, etc

When did this happen?

Please provide as much detail as possible in regard to the outcome, time scale, support currently in place, etc.

Who referred you/them or signposted you onto the service/s

How has this impacted your/their mental health?

If applicable - What would a good service look like to you/them?

If you have any suggestions for positive changes we would love to hear those and pass them on to the relevant service provider.

Do you/they identify as trans?

What age range you/they are in?

Your/their ethnicity

Do you/they consider yourself/themself disabled?

Are you/they a carer?

Is English your/their first language?

What District do you/they live in?

Your/their postcode

Full or part so we know the area you live in.

We want to make sure your/their story drives positive change for everyone. To do that we need your permission. Are you/they happy for us to:

Record your story and share anonymously with decision makers so they can hear your voice.
Share your story with our sister organisations who are also working to improve services in Kent & Medway.

Do you/they agree to this?

Can we contact you to ask you more about this experience if needed?

If yes, please leave your contact details at the end of the survey

Are you happy to be contacted about other health and social care stories you may wish to share?

If yes, please leave your contact details at the end of the survey

If you answered 'Yes' to the last 2 questions then please leave your contact details (Name, Phone number and/or email)